Your ability to get others to do what you want is an essential skill that underlies Influencing, Negotiating, Selling, Leading and handling difficult behaviour.
Influencing also implies that you won’t use force, fear or threats.
Imagine being told ‘You will have to wait’ in a retail setting. Or being told by your manager to do something unpleasant in these terms ‘Drop what you are doing and follow me!’ You may not have your heart in what you are asked to do.
The most important of Deming‘s 14 points is ‘Drive out fear’.
Influencing is about getting what you want and strengthening relationships.
All managers and team leaders need to have difficult conversations to improve performance and the ability to influence others positively becomes extremely important.
Paddy can can assist your people to dramatically improve their influencing skills and can design a program to meet your particular needs. The building blocks of such a program might include:
- How to make an excellent first impression
- How to give and receive constructive feedback
- How to achieve a win win result
- Understanding the inner world of others
- How to build trust
- Choosing the right negotiating style to fit the situation
- Using the stages of a negotiation to your advantage
- How to understand the needs of others
- Identifying currencies that are valuable to others
- The behaviour of successful negotiators
- Keeping your ego out of the negotiation
Influencing and negotiating are ‘soft skills’ that have very hard consequences. These skills are not ‘natural’ and must be learned.
Imagine the success of your organization if everyone was skilled in reaching outcomes that suited both parties, including your clients and customers.
What Clients Say:
“When Paddy Spruce reveals the simple, straightforward techniques to influencing success the results he helps people achieve are amazing. More sales made, greater prices gained and happier customers are just a couple of them.” Winston Marsh, Business Growth Centre
“It was a joy to work with someone who had a similarly professional commitment to ensuring that his presentation was as near seamless as possible.” Colin Quarrington, British Association of Removalists (Dublin- Ireland)
Follow Us!