I was recently interviewed on the radio on the topic of shaking hands. Several people ‘phoned in to ask about the rules. It seems the rules aren’t well known or don’t exist.
I remember meeting a senior manager once who didn’t accept my hand to shake when I held it out. I felt embarrassed. He later [...]

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I was recently speaking at a conference and referred to the power or NO. I mentioned that an inability to say ‘NO’ took away the sincerity of a ‘Yes’.
One person attending the conference took me to task and declared that anyone working in the service of others should never say “No’.
I have reflected on this [...]

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