Archive for 'Influencing & Negotiating skills'
Laughter is Contagious!
21 August 2007A 1999 study conducted by Sigal Barsade at the Yale School of Management show that cheerfulness and warmth spread easily among working groups whilst irritability caught on less so. It will not surprise you to know that laughter is very contagious. When we hear laughter we find it difficult not to laugh or smile ourselves. […]
Smell Your Hands
7 August 2007Imagine if you threw rose petals at people. At the end of the day your hands would smell like rose petals. On the other hand, what if you threw elephant poo at everyone you met. The magic of positive reinforcement is not well understood. Put very simply, what you reinforce is what you get more […]
Call That a Handshake?
20 July 2007Have you every had your hand crushed or tickled or rejected instead of simply being shaken?
I remember on one occasion when a person looked at my outstretched hand and ignored it. He told me later, he used it as a technique to put people offside and gain the upper hand. He certainly put me offside […]
Eye language
29 June 2007Some years ago I heard a speaker advise the audience to identify the colour of a person’s eyes when first meeting. Of course, the colour doesn’t matter but if we are focused on someone’s eyes when we first meet, we will be giving them our full attention which will have a very positive impact.
My […]
Shaking Hands
1 June 2007I was recently interviewed on the radio on the topic of shaking hands. Several people ‘phoned in to ask about the rules. It seems the rules aren’t well known or don’t exist.
I remember meeting a senior manager once who didn’t accept my hand to shake when I held it out. I felt embarrassed. He later […]
