Some years back I remember walking along a corridor with a CEO. A member of his organization passed us and greeted him. He did not respond.
When we returned to his office I mentioned the incident and he was not pleased. I wondered what his silence has cost the organization in lost motivation. What if [...]

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A 1999 study conducted by Sigal Barsade at the Yale School of Management show that cheerfulness and warmth spread easily among working groups whilst irritability caught on less so. It will not surprise you to know that laughter is very contagious. When we hear laughter we find it difficult not to laugh or smile ourselves. [...]

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Imagine if you threw rose petals at people. At the end of the day your hands would smell like rose petals. On the other hand, what if you threw elephant poo at everyone you met. The magic of positive reinforcement is not well understood. Put very simply, what you reinforce is what you get more [...]

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Have you every had your hand crushed or tickled or rejected instead of simply being shaken?
I remember on one occasion when a person looked at my outstretched hand and ignored it. He told me later, he used it as a technique to put people offside and gain the upper hand. He certainly put me offside [...]

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Some years ago I heard a speaker advise the audience to identify the colour of a person’s eyes when first meeting. Of course, the colour doesn’t matter but if we are focused on someone’s eyes when we first meet, we will be giving them our full attention which will have a very positive impact.
My [...]

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