Archive for 'Influencing & Negotiating skills'
Listening as a way of influencing others
18 June 2008Listening is often seen as a weak way of influencing others. It can be as strong as the most assertive behaviour. It is similar to not taking the bait and entering into a useless argument. It is not strong to respond to a baiting comment. It is strong to resist this primal urge.
A simple way […]
Really Connecting With People
12 October 2007There are some people that you really connect with. Why? Why can’t you do it more often? Why can’t you do it on purpose? You know what I mean; you skip first base and get to know them so quickly. The rapport is almost instant. Maybe you are interviewing people for a job or being […]
How Your Behaviour Affects Others
4 September 2007Some years back I remember walking along a corridor with a CEO. A member of his organization passed us and greeted him. He did not respond.
When we returned to his office I mentioned the incident and he was not pleased. I wondered what his silence has cost the organization in lost motivation. What if […]
Laughter is Contagious!
21 August 2007A 1999 study conducted by Sigal Barsade at the Yale School of Management show that cheerfulness and warmth spread easily among working groups whilst irritability caught on less so. It will not surprise you to know that laughter is very contagious. When we hear laughter we find it difficult not to laugh or smile ourselves. […]
Smell Your Hands
7 August 2007Imagine if you threw rose petals at people. At the end of the day your hands would smell like rose petals. On the other hand, what if you threw elephant poo at everyone you met. The magic of positive reinforcement is not well understood. Put very simply, what you reinforce is what you get more […]
