Sticky Messages

When I present workshops on Public Speaking and Presentation Skills, I ask people to tell the group something interesting about themselves. Later in the day, I test what people remember.

Many are dismayed to hear how little others remember about them. Somehow their information is not ‘sticky’.

If we want our messages to stick and be used by our audience, we need to make them memorable. Unusual sticks as does funny, unexpected and concrete. Repetition also makes your message sticky but there is risk of becoming boring which will be counter productive.

Think about what you want your audience to take away and apply ‘sticky’ very liberally. Surprise, entertain, shock, amuse or say the opposite of what they expect.

The magic of SEVEN

As a professional speaker and training consultant, I am always looking for new ideas or wanting to confirm old ones. I have always known that I can easily remember seven numbers but struggle after that without chunking or writing them down. It seems there is something to the number seven.

In ‘Hardwired Humans’, a book on using human instincts as a leader, Andrew O’keefe presents a compelling case for making sure your first seven words are carefully chosen. This can be in person or on the telephone. People can tune out quickly if your first words don’t interest or benefit them. This also applies to your first seven seconds when speaking although people may tune out after only two or three seconds.

If you want to improve your presentation skills or your influencing skills significantly, remember that first impressions are critical and that you only have seven words or seven seconds. Choose what you say very, very carefully.

The Power of Emotion

Recent neuroscience has confirmed that we humans process emotional information first before exploring fact or rational information. We make first impressions in seconds. We make up our minds after several words. This would have made sense when everything outside your cave was dangerous. We needed to make quick decisions to stay alive. The world is a safer place not but our brain has not changed.

So….when you are presenting to a group of any size, it is critical to get them onside quickly. If their first impression is negative, they will continue to classify what you say negatively. They will seek information to confirm their first impression. If their first impression is positive, the reverse happens.

Here are some simple ways of starting off on the right foot:
  • Use ‘you’ as the pronoun in the beginning. ‘What you will take away from my brief presentation today is….’ Avoid ‘I’ . ‘What I am going to speak about today is….’
  • Relax yourself before you start. Get in a good mood. Soften your face. Be friendly.
  • Greet people before you start. Be the reception committee.
  • Encourage them to say ‘yes’ in the first few minutes. I am sure we would all like to be better at public speaking wouldn’t we?
  • Make sure you are open to enjoying the experience. Look forward to the presentation.
  • If you have negative thoughts that cause you to become anxious, let them drift away. They will go back to where they came from as long as you don’t encourage them.
  • Dress up a little for the occasion.
  • Get there early and survey your surroundings. Stand at the front and practise your opening.
  • Make sure you equipment works. Be ready for plan B when it doesn’t work.
  • Say to yourself ‘ I deserve to do well today. I have done the work’.
  • Just be you.
I recently worked at an organisation and was warned about the person at reception. Strange that they felt they needed to warn me. The person was rude and impatient. This is the person in charge of first impressions for the entire organisation. You are in charge of first impressions when you to speak to a group or audience. Make sure your first impression is so good that you could make mistakes later and they don’t care.

The Power of Persuasive Presentations

I recently met someone who was asked to do a second presentation to conclude a multi million dollar deal. The client had got down to the last two providers and wanted a further presentation to make the final decision.

An opportunity or a very stressful situation?

We are all called on to presesent ourselves and our information regularly. It is hard to improve without feedback and external help. A good place to start is to see yourself in action. The next step is to get expert feedback. Final step is practice, practice, practice.

An exciting opportunity to record yourself and get expert feedback is available through an organisation called Presentationgym. See for yourself at  http://www.youtube.com/watch?v=nW2FfRDKFqg

Is story telling magic?

Have you noticed how you can get bored when a speaker presents a factual presentation? I know I do. I know that the person is not speaking to me and I drift off. It’s like listening to a conversation between two people where you have no opportunity to contribute or participate. The content is not personal and the person is not just speaking to me. If the person were speaking to just me, I would make more of an effort to understand. If the content was entirely based on facts, I would eventually drift off and hopefully not get caught.

Have you also noticed that this doesn’t happen when someone is telling a story. it feels like I am involved and it feels personal. It is much easier to pay attention and is very similar to a personal conversation. I have heard skilled story tellers spin their magic and felt that they were talking to me. Sometimes I feel like announcing ‘ That’s exactly what happened to me..’. So how about using narrative or story telling to get your message across in a business context? Everyone is over powerpoint or pie charts. Think about telling a story to convey your message. Here are some tips for story telling….

A good story usually has the following elements.

The plot
The hero
The hook
The sequence of events.

The hook is what the story means for the listener. It’s the point of the story.

This is the sequence of events.

Set the scene with rich detail. ‘It was a cold, wet, windy, miserable winter day’
Introduce the characters. ‘A tall, lean man called Les approached me…’
The journey. ‘ We hurried to station together under the meagre protection of the swaying trees.
Obstacle. Suddenly I felt uncomfortable. He seemed too friendly.
Overcome. I realised he reminded me of another person and was just being helpful.
Resolve.Some weeks later we met again and I remembered his wonderful advice.
The point. He had told me that the best way to be selfish was to help others.
The question. Are we being selfish enough. Are we building close relationships so that others will help us when we are in need?

So next time you speak to a group of any size, include a story to make you message more personal, memorable and compelling. Narrative reduces resistance and increases attention. It includes emotion which make your message more sticky and easier to remember..

Just try it. ‘Once upon a time….’

Are you certain?

I recently went to the mind/spirit exhibition and watch people queue to see psychics.

I suspect that many visit a psychic to get more certainty. It is very important to some people that they can be certain about some things. If you ever get a hint that certainty is important to someone, make sure you respect this need. Reassure them that you will deliver what you promised. If you tell them you will call later in the day, make sure you do.

Imagine the effect of telling someone who liked certainty that you would personally deliver an important document or order on the same day…. and you did. Some people like guarantees, assurances, promises. They seek certainty in a world where little is certain. It is probably a remnant of our very old brain. So give people as much certainty as you control. Call them back. Send the email today. Give them what they need in an uncertain world.

A Challenge

Yesterday I saw a presentation with no words. The presenter showed photos which changed every twenty seconds, automatically.
She explained what we were looking at and the audience moved from the picture to her to understand what we were looking at. It was so smooth to hear from her and then hear her comments. The flipping was seamless.

This style is the way to avoid ‘Death by Powerpoint’ and is called Pecha Cucha. In its pure form, it is twenty photos without words which change every twenty seconds. The presenter follows the pictures and provides the words. It can be used for almost any style of presentation from highly informative to motivational. You need to make sure there are no words on the picture.

It also works better if the presenter is not closely scripted. ‘In this picture, you can clearly see….’. It will work best if you use photos that you took yourself as you can personalise the spoken message.‘You can see me in this photo…’.

Try it and move away from ‘Death by Powerpoint’. If the pictures change every twenty seconds, the pace of the presentation will be constant instead of getting stuck with questions along the way. If you need a Q & A segment, make it at the end and ask people to hold the questions for six minutes and forty seconds. Not long to wait. It works beautifully. Try it. There is no magic to the twenty / twenty format. Invent your own.

Regards
Paddy

The pause that roared

Sometimes the message is in the pause.

Pauses are meaningful.

If you think that the message is always in the words then the pause is meaningless and you could miss some important messages.

Imagine if you asked someone if they could help you with a project and they paused for ten seconds. If they were excited or enthusiastic about helping you there would be no pause.

I remember being asked in a shop if someone was looking after me. I was the only person in the shop besides the assistant. I paused. Another time I was depositing a small amount of money in my bank and was asked if I was interested in a housing loan. I paused.

If you listen carefully you may be able to paraphrase the pause. ‘Sounds like you have something else on…’. ‘Is that a NO?’

Try pausing yourself before making an important statement. Try pausing before making a commitment to make sure you mean what you are about to say.
Pauses are meaningful. Listen to them.

No one has a career or a future

If you have a career then there is a time when you don’t have it. Same for a future. If you have anything, then it’s yours. Your career isn’t yours nor is the future. You are just doing something at the moment.

You are just nowing. If you can just accept what you are doing at work rather than look to what comes next you have more chance of enjoying what you are doing instead of running away from something unpleasant or moving towards something considered more acceptable.

Can you accept your career/job at the moment? Can you accept your present without wanting  to move away? Careers don’t come to an end. What you are doing might end and then you do something else. If you focus on the present moment your career will last as long as you do. You might even create a longer now if you enjoy yourself.

I meet so few people who enjoy their jobs/careers/lives. They seem to be hurrying to something else and missing what is happening now. If you want to have something. You do. You have now. Everything else is past or future.

Avoiding death by PowerPoint

Isn’t it obvious that it is not possible to read from a powerpoint slide and listen to a speaker at the same time?

Isn’t it also obvious that a picture has more impact than the printed word.

I am still seeing presenters putting their script or thought joggers on powerpoint and pretending that it is for the audience’s benefit.

The power of the graphic or picture is in reinforcing what the presenter is saying. It is meant to make the point or message stick. One picture can remind people of a disaster. The word disaster won’t.

It is also important to use your own pictures. Take photos to reinforce your message. Use other means of memory jogging rather than putting your notes on the screen for all to see.

Metaphors are to narrative what pictures are to speaking. Your hand out notes can contain words alone.Your speaking will need support from stories, examples, gesture, music….and graphic pictures. A picture contains many more than a thousand words. Your creativity will show with your choice of compelling images.